Returns & Exchange Policy

Subject to the terms indicated at the time of original purchase, if a customer is not satisfied with his/her purchase he/she may return it free of charge for a refund (unless otherwise indicated herein) or exchange under the terms set out herein. A receipt is required for all returns and exchanges. Muskoka Highlands and its associates are committed to providing customer satisfaction on all services and products purchased in-store with proof of purchase.

All returns and exchanges must be made within 30 days of the original purchase and include the original receipt. There will be no refunds or exchanges on items without the original receipt. All refunds will be processed to the same tender and card number (if applicable) as used for the original sale. Muskoka Highlands does not issue store credits. Returned items must be in their original packaging, unopened, with all original tags/tickets attached, and in new condition (note: does not apply to the Fair-Way Performance Guarantee – see details below), with all original parts, manuals, and accessories, unused and unworn, as applicable. Items are subject to verification of integrity before being accepted for a refund or exchange. For health and hygiene reasons, all sales of socks, swimwear, and undergarments are final and are not eligible for return or exchange. Returns with a gift receipt can be exchanged for a similar item or returned for a gift card. Gift cards are not eligible for return. A valid piece of government issued photo ID is required, and your name, address, and phone number will be documented.